We accept the following forms of payment: - Credit Card - Visa - MasterCard - American Express - Discover - PayPal
Shipping Method : Parcel Service
Shipping Area : A Region.
Shipping Cost : International Shipping Fee
Shipping Time : 3 - 7 days
Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
Exchange and return are possible in
the following cases.
-If you change your mind and apply for an
exchange/return (color exchange, size exchange, simple change of mind,
erroneous purchase, etc.), you can exchange/return the relevant product within seven
days from the date of receipt. (Customer shall bear the delivery charge.)
-If the content of the supplied product is different
from that either indicated or advertised, or the supply of the product has been
implemented differently from the content of the contract, you can apply for an
exchange/return of the relevant product within three months from the date of
receipt, or within 30 days from the date of acknowledging the fact. (Delivery
charges shall be paid by the company.)
-In the case of applying for exchange/return due to
defect of the product or mis-delivery, the delivery charge is free.
-When returning a product, you must return the gift you
received at the time of order along with the product. If you have used the
gift, the amount shall be refunded after deducting the cost of the gift.
Exchange and return are not possible
in the following cases
-The goods are lost or damaged due to
the customer’s fault. (Except for damaging the packaging in order to check the
contents of the product)
-If the value of the product has
decreased significantly due to use or partial consumption by the customer
-If the value of the product is lost due
to opened or damaged packaging
-If the value of the product is
significantly decreased due to lapse of time to the extent that it is difficult
to resell the product
-If the packaging of the replicable
product is damaged
-In case of home appliances, if the
product value is lost due to being opened or damaged packaging, exchange/return
shall not be allowed.
- The product purchased via an offline
store shall not be exchanged/refunded.
(For details, please use 1:1 inquiry and
consultation of the Customer Center.)